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Report an Outage

Report an Outage

We do our best to avoid power outages, but sometimes Mother Nature has different plans.

 

How to report a power outage

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SmartHub

SmartHub is the fastest and easiest way to let us know when your power goes out. You may access the SmartHub website or download the app on your mobile device, through the App Store (iPhone or iPad) or Google Play (Android devices) at no charge. 
 

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Call

Report your outage by calling Central at 405-372-2884.



 

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Outage Texting

Report your outage by texting OUT to 800-375-2884. Haven’t enrolled in two-way texting? Text JOIN to 800-375-2884 to enroll.


 

 

 

Enroll in Two-Way Texting

Not enrolled in Central's two-way texting? Text JOIN to 800-375-2884 to enroll. If your phone number is attached to your Central account, you will be enrolled! If your phone number is not, please call Central to update your account. Multiple numbers and addresses can be attached to your Central account. Learn more below.

Other Ways to Enroll

  • From the SmartHub website: Select My Profile and My Information from the menu. Review the phone numbers listed on your account. Update any information and click Save.
  • From the SmartHub app: Tap the More icon, then the Settings menu. Review your phone numbers. Update any information and tap Save.
  • You can also call our office at 405-372-2884 during regular business hours to talk with an account representative.
     

Image of a downed powerline

 

Central suggests you follow these tips when reporting an outage:

1. Check the breakers in your house and/or at the meter pole first. Turn the breaker off and then immediately back on to reset it.

2. Check with neighbors to find out if their power is off, too.

3. Call Central at 405-372-2884 to report the problem. You may also report the outage using SmartHub or by texting OUT to 800-375-2884. Text JOIN to 800-375-2884 to enroll in two-way texting.

4. Provide Central with your name and the name on the account, map location number or account number and the telephone number where you can be reached.

5. Also, be sure to make Central aware if any person at your outage location has a medical condition that will be affected by an extended power outage. It may be necessary for you to relocate a person who is ill until Central has the power restored.

6. And finally, be sure to let Central know about any locked gates or bad dogs, etc. that the linemen will need to be aware of as they restore your power.

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About

Central Rural Electric Cooperative is an electric distribution cooperative that serves more than 20,000 meters in seven central Oklahoma counties.

  • Central Careers
  • Central Newsroom

This institution is an equal opportunity provider and employer. This employer participates in E-Verify

 

Resources

Our governing documents direct our business, legal and day-to-day operations.

  • Central Bylaws
  • Central Rates
  • Central Terms and Conditions
  • Central Annual Report
  • Resources

 

Contact

Call or e-mail us.

local: 405-372-2884 toll-free: 800-375-2884

member accounts email

physical: 3305 S. Boomer Rd., Stillwater, OK 74074

mailing: P.O. Box 1809, Stillwater, OK 74076

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©2025 Central Rural Electric Cooperative. Empowering Our Members and Communities

  • Your Service
    • Sign Up for Service
    • Payment Options
    • SmartHub
    • Understanding Your Bill
    • Frequently Asked Questions
  • Energy Solutions
    • Backup Generators
    • Residential Energy Audit
    • Electric Vehicles
    • Solar
    • Rebates
  • Outage Center
    • Report an Outage
    • Outage Map
    • How Central Restores Power
    • Preparing for an Outage
    • Using a Backup Generator
  • Community
    • Co-op Connections
    • Operation Round Up
    • Co-op Kids
    • Youth Programs
    • Safety First
  • Cooperative
    • Our Mission, Vision and Values
    • Management Team
    • Board of Trustees
      • Board District Map
      • Board Governance
      • District 1
      • District 2
      • District 3
      • District 4
      • District 5
      • District 6
      • District 7
    • History of Central
  • Resources
    • Membership Forms
    • Annual Report
    • Bylaws
    • Terms and Conditions
    • Rates
    • Vegetation Management
    • Working crew location map
    • Construction Timelines
    • Empowered Newsletter
    • Used Poles
    • Oversize Load Assistance
  • Careers