Report an Outage
We do our best to avoid power outages, but sometimes Mother Nature has different plans.
How to report a power outage
SmartHub is the fastest and easiest way to let us know when your power goes out. You may access the SmartHub website or download the app on your mobile device, through the App Store (iPhone or iPad) or Google Play (Android devices) at no charge.
Report your outage by calling Central at 405-372-2884.
Report your outage by texting OUT to 800-375-2884. Haven’t enrolled in two-way texting? Text JOIN to 800-375-2884 to enroll.
Enroll in Two-Way Texting
Not enrolled in Central's two-way texting? Text JOIN to 800-375-2884 to enroll. If your phone number is attached to your Central account, you will be enrolled! If your phone number is not, please call Central to update your account. Multiple numbers and addresses can be attached to your Central account. Learn more below.
Other Ways to Enroll
- From the SmartHub website: Select My Profile and My Information from the menu. Review the phone numbers listed on your account. Update any information and click Save.
- From the SmartHub app: Tap the More icon, then the Settings menu. Review your phone numbers. Update any information and tap Save.
- You can also call our office at 405-372-2884 during regular business hours to talk with an account representative.
Central suggests you follow these tips when reporting an outage:
1. Check the breakers in your house and/or at the meter pole first. Turn the breaker off and then immediately back on to reset it.
2. Check with neighbors to find out if their power is off, too.
3. Call Central at 405-372-2884 to report the problem. You may also report the outage using SmartHub or by texting OUT to 800-375-2884. Text JOIN to 800-375-2884 to enroll in two-way texting.
4. Provide Central with your name and the name on the account, map location number or account number and the telephone number where you can be reached.
5. Also, be sure to make Central aware if any person at your outage location has a medical condition that will be affected by an extended power outage. It may be necessary for you to relocate a person who is ill until Central has the power restored.
6. And finally, be sure to let Central know about any locked gates or bad dogs, etc. that the linemen will need to be aware of as they restore your power.