STRATEGIC PLAN - KEY FOCUS AREAS

RETHINK

web-icons-01.pngEmployees make the magic happen. The rethink focus area recognizes the need to continuously invest in and engage with the employee group so that they can be their best selves to provide the best service to our members and to each other. 

  • Employee Training and Development
  • Culture Integration

MEMBER DRIVEN

web-icons-02.pngMembers are at the heart of everything we do. Creating a member experience where members know and understand The Cooperative Difference is key in elevating Central. 

  • Reliability-Driven System Design
  • Exceptional Service
  • Proactive Member Engagement Strategies

COMMUNITY ENGAGEMENT

web-icons-03.pngThe community engagement focus area is critical to ensuring the cooperative does not lose sight of the reason cooperatives were founded in the beginning:  to improve quality of life in the rural areas and communities in which our members live and work. 

  • Community-Centered Economic Development
  • Community Involvement

FINANCIAL INTELLIGENCE

web-icons-04.pngThe financial intelligence focus area will combine internal and external strategies to create long-range financial plans designed to ensure strong financial health and steady rates.

  • Modernized Rate Design
  • Strategic Financial Management

SAFETY

safetySafety is not only a core value but also a core focus area. It is our responsibility to educate and protect ourselves, coworkers, members and the public from hazards exposed by the nature of our work. 

  • Hands-On Training Program
  • Safety-Centered Workflow & Communication

 

 

STRATEGIC PLAN OVERVIEW

strategic plan overview