During the next few months, Central will be sponsoring a survey that is conducted every three years to measure the quality of service provided to you, our member-owner. This survey will ask several questions about your satisfaction with the cooperative and energy usage.

In this random survey of members, a mixture of online and telephone interviews will be conducted. You may be sent an email invitation to participate in the survey, or you may be sent a postcard in the mail inviting you to participate.

Emails are sent from the address cooperativesurvey@bellomymail.com with “Electric Cooperative Survey” listed as the “From” name, and “Central Rural Electric Cooperative Needs Your Feedback” as the subject line. Postcard recipients will need to type in the web link included on the postcard as well as the passcode.  Survey links are designed to only be opened by the member so that it can be submitted only one time. Members may also be randomly selected to complete a telephone interview. It should take approximately 12 minutes to answer all questions on the phone.

The call center conducting the survey will identify themselves as calling on behalf of the cooperative. They will be conducting calls Monday-Friday from 5-8:30 p.m. and on Saturday from 10 a.m. to 5 p.m. No Sunday or holiday calling will be conducted.

If you have any questions or concerns about the survey, please contact us at 405-372-2884.